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Carilion New River Valley Medical Center

2.3/4 2 2

Recent Reviews

Not Very Happy | 2018-07-12 17:52:34

I don't usually complain about anything but this time I have to... My boyfriend had to be seen in...

Katherine Smith | 2015-12-17 14:28:45

I visited this hospital in April 2015 for an outpatient knee surgery. They denied my patient...

2.3 out of 4 stars

4 star:
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3 star:
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2 star:
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1 star:
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( 2 )

540-731-2000
2900 Lamb Circle, Christiansburg, Virginia, 24073, USA

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Overall Rating

2.3
4 star:
(0)
3 star:
(1)
2 star:
(1)
1 star:
(0)

Total Rating 2


Nursing Communication
 (1)
Doctor Communication
 (3.5)
Pain Management
 (2.5)

Total Reviews 2


Communication Of Medications
 (2)
Cleanliness and Quietness
 (3)
Overall Rating
 (1.5)

| Experience in the Emergency Room |  
Show details   | Insurance : Medicaid

Rating Details

Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Not Very Happy
on Jul 12 2018 05:07 pm

I don't usually complain about anything but this time I have to... My boyfriend had to be seen in the er for a mental evaluation well that consists of taking their blood well anyways the first time he gotta a Cna by the name of Lottie to take his blood well my bf is hard stick when comes to getting blood from him but this nurse clearly didn't know what she was doin because instead of getting a RN to help help her she was digging in his veins for the blood and u can't do that to someone.. And then she had the nerve to pat him on the back and ask is he ok well something about that rubbed me the wrong way because that's clearly unprofessional of her and after she got done with him she walk by and smile at him and that to isn't professional to do when his pregnant gf is sitting right there. To me they need to retrain that Cna named Lottie that works in the Er!

 
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| Insensitive staff and bad policies from upper mana |  
Show details   | Insurance : Cigna Health Group

Rating Details

Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Katherine Smith
on Dec 17 2015 02:12 pm

I visited this hospital in April 2015 for an outpatient knee surgery. They denied my patient right to have a support person present during the preparation for surgery. When I complained the nurse responded with "How would you like it if people came and watched you do your job?" That did not inspire confidence. They also did not follow proper procedures for informed consent for the anesthesia-- throwing a consent form at me after I was already undressed, without my glasses and in the staging room minutes from the surgery and not giving any explanation of what drugs would be used, possible side effects, or choices. Communication was terrible. I was given no information on the details of what would happen after I was unconscious. For example, I awoke with a completely green leg and had no idea why and my gown was hanging open-- didn't know whether it had been opened/taken off/etc or why. I thought I'd just had bad luck with my nurses, but as I talked to company "patient advocates" and management, I found it was a corporate culture. There is a profound lack of compassion or respect for their patients and their families. I will never use this hospital again.

 
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