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Massachusetts General Hospital

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Sarah C | 2015-01-29 22:15:03

The emergency room at MGH was the worst hospital experience I have ever had in my life. Obviously...

1.8 out of 4 stars

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617-726-2000
55 Fruit Street, Boston, Massachusetts, 2114, USA

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| Emergency Room |  
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Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Sarah C
on Jan 29 2015 10:01 pm

The emergency room at MGH was the worst hospital experience I have ever had in my life. Obviously at any big hospital the wait for the emergency room won't be short but they refused to do anything to make my time there better. I was refused any food but a packet of two saltines during my over 8 hour wait, and since I had committed myself for suicidal ideation I was not allowed to get my own food, nor would they get the food I had brought out of my backpack, even after I started crying since I had not eaten anything at that point for about 24 hours. I was not allowed to see a doctor until my blood was taken. Even when i told them I had gotten blood work done a week previous and asked what tests they were running they refused to tell me and simply insisted that it had to be done. Since I had committed myself I could not be approved to leave until I saw a doctor, so they essentially trapped me in the hospital until they took unnecessary blood work that I was then billed for after I finally gave in. After seeing a doctor I told her that sitting in the waiting room was increasing my desire to self-harm she told me I would not be sent back out there, but would be in a monitored room. She then sent me back out to the waiting room and left me there for 4 hours. I began to bash myself in the head in the waiting room after about an hour, while the girl supposed to be watching the waiting room texted and did not in any way attempt to stop me. Please do not go to MGH if you have emergency pysch problems. They do not understand how to deal with them. There are plenty of other great hospitals in the area that will treat you with more dignity.

 
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