The cleanliness is nice,the noise in the waiting room is way above a loud level when people are sick and feeling bad to hollar across the room. Security guard coughing on off the time we were all there and not covering her mouth. The privacy at the ER desk if not private and closed for personal information. The wait time is not too bad to go in the back,but once in the back your wait time is terrible. Put on a mask to protect ourselves as well from a sick guard. The nurses are wonderful,without them and some doctors we wouldn't come back to this hospital.