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Emory - Adventist Hospital

2.5/4 1 1

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Richard Mosholder | 2014-06-14 06:44:26

I received a colonoscopy at their facility. The total cost of the procedure was around $8,000....

2.5 out of 4 stars

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770-434-0710
3949 South Cobb Drive, Smyrna, Georgia, 30080, USA

Emory - Adventist Hospital
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2.5
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Total Rating 1


Nursing Communication
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Doctor Communication
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Pain Management
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Communication Of Medications
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Cleanliness and Quietness
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| terrible collection procedures |  
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Rating Details

Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Richard Mosholder
on Jun 14 2014 06:06 am

I received a colonoscopy at their facility. The total cost of the procedure was around $8,000. This is 10 times the cost of the in office procedure that I had received 10 years earlier. The customer service on the day of the procedure was below average. What really stands out, however, is their horrible accounts payable procedures. The original balance for the facility fees was $3,304.40 for a two hour visit. I paid $887.40 of this on the day of the visit. After my insurer paid $2,155.24, there was a balance left of $261.76. I first became aware of this by being contacted by a collection agency, North American Credit Services. I am 63 years old, and have never before had a bill turned over to a collection agency. I had the agency send me a copy of the bill which was issued over a year after the procedure and had no reference to it. I called their billing office and left messages that were never returned. I sent letters to the credit agency and the Billing Manager for the hospital disputing the bill and asking for a reconciliation. Those letters were sent in March of 2014 and two months later I have received a complete statement from the collection agency.

 
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