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Medical Center Of Plano

2.9/4 2 2

Recent Reviews

Veena R | 2016-11-19 17:18:59

I brought my father to the ER at this hospital for back pain on 07/01/16. At this time, the...

Markspiano | 2015-01-10 19:43:02

I was taken to the Emergency Room late March 2014 for a severe knee injury. I was dropped during...

2.9 out of 4 stars

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972-596-6800
3901 W 15th St, Plano, Texas, 75075, USA

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2.9
4 star:
(1)
3 star:
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2 star:
(1)
1 star:
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Total Rating 2


Nursing Communication
 (3.5)
Doctor Communication
 (3)
Pain Management
 (3.5)

Total Reviews 2


Communication Of Medications
 (3)
Cleanliness and Quietness
 (3)
Overall Rating
 (1.5)

| Medical Center of Plano |  
Show details   | Insurance : UHC and Medicare

Rating Details

Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Veena R
on Nov 19 2016 05:11 pm

I brought my father to the ER at this hospital for back pain on 07/01/16. At this time, the doctor did a CT scan and said that they found nothing wrong with his back and sent him home with pain medication. On 07/03/16, we returned because he was still in pain and experiencing severe constipation. When he got to the ER, the doctor (a different one) ordered imaging of his stomach. His heart rate was up, so they decided to keep him for monitoring. She reviewed his previous CT scan and said, did no one mention the aneurysm on your scan to you? We said no, it was the first time we were hearing about it. She acted surprised because she said it was rather large, which the abdominal imaging confirmed. We came to know that the size of the aneurysm was ~7 cm, and that they usually do surgery at >5 cm. At this point, the aneurysm is at a very high risk for rupturing. If it ruptures, there is ~5% chance of survival. At this time, 2 days after we first came in, we were told about this life-threatening condition that he had!!!! They admitted him to the CCU and planned to do a minimally invasive surgery because they said the aneurysm was actually only ~5 cm. After sending the imaging to the stent company, the stent company said it was ~8 cm and the minimally invasive procedure was not an option. They then rushed an open surgery. Fortunately, the surgery went very well. The surgeon, Dr. Bowman, was very good. However, soon after my father developed severe pneumonia and ARDS. Then each day, there was a new complication- a pneumomediastinum requiring a chest tube, complications requiring a PICC line, severely decreased oxygen requiring a bipap, then a ventilator, and eventually a trach. I was the one who spotted my dad's face and eye swelling up, which was what prompted the identification of the pneumomediastinum. If I hadn't noticed, who knows how long he would have gone before someone did something? My mom and I were the ones who questioned his significant swelling in his arms and legs, prompting the doctors to order a doppler to check for clots. His vitals would be so sporadic-he would have a high fever, his blood pressure, heart rate, and respiration rate would shoot up, and we would have to inquire about this and ask for more labs and alternative meds because the antibiotics didn't seem to be working. To top it all off, one of the doctors came in and said "Your family is so nice and understanding. I'm surprised that the others said the family is so difficult. The daughter asks so many questions and is brutal." What happened to professionalism? Are you serious? My dad was supposed to be out of the hospital in a week for recovery after surgery, and now he is under anesthesia on life support, and I'm brutal for asking questions and making sure my dad gets good care? Most of the nurses were good and attentive. We were lucky for that. On one night, however, the unit was understaffed. Instead of 1 nurse per 2 CCU patients, there was 1 nurse per 3 CCU patients. This was my father's last night in the hospital. He ended up going into cardiac arrest the next morning and died. What if the nurse was only responsible for 2 patients that night? Could he have gotten better care and survived? The medical costs are so high, so why should the CCU EVER be understaffed? What happened if he was admitted to hospital on the 1st when the aneurysm showed up on the CT scan instead of the 3rd? Could he have never gotten pneumonia and been out of the hospital in a week? These are the questions we will have on our minds for the rest of our lives. The outcome of this admission could have been so different, but now we will never know. I would not recommend anyone go to this hospital. There may be good nurses and some good doctors, but it has to be consistent from admission. Since this happened, we have spoken to others and have heard of 3 other situations where a person admitted to this hospital for one thing and then died of pneumonia. This is unacceptable, especially if it has happened so many times within the small group of people we know. Who knows how many others have experienced this. Something needs to change- people should not be getting pneumonia if the hygiene standards are up to par. Doctors need to fully disclose the results of testing- even if my father came in for back pain, if the imaging showed something else, we should have been told. By the way, one of the symptoms of an abdominal aortic aneurysm is back pain anyways. If the surgeon was able to save my dad from this life-threatening condition that was in a very serious stage when he admitted, he should not have died.

 
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Rating Details

Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Markspiano
on Jan 10 2015 07:01 pm

I was taken to the Emergency Room late March 2014 for a severe knee injury. I was dropped during a failed attempt to stand at the direction of the attending physician and allowed to lay on the floor, howling in pain. If you go to this ER, please be very careful. The hospital at this time did not have adequate orthopedic coverage and this resulted in a delay of 4 days for the required surgery.

 
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