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El Camino Hospital

2.8/4 2 2

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Vidya D | 2013-11-11 14:28:37

I had a very bad experience about trainee nurse during my stay at hospital recently. I was...

Bill H | 2013-09-23 16:24:21

On Monday, September 9, 2013, my father went to the El Camino Hospital emergency room. He suffers...

2.8 out of 4 stars

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650-940-7000
2500 Grant Road, Mountain View, California, 94040, USA

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2.8
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Total Rating 2


Nursing Communication
 (2)
Doctor Communication
 (2.5)
Pain Management
 (3.5)

Total Reviews 2


Communication Of Medications
 (2.5)
Cleanliness and Quietness
 (4)
Overall Rating
 (2.5)

| Trainee Nurse |  
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Rating Details

Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Vidya D
on Nov 11 2013 02:11 pm

I had a very bad experience about trainee nurse during my stay at hospital recently. I was admitted for baby delivery and on first day in the late evening,a trainee nurse gave me flue vaccine . The way she gave was like she was inserting injection / syringe to animals body. I literally cried after she gave me shot. But main nurse with her said, it will be okay after some time. Its been one and half month now but still my right hand shoulder pains and I cannot sleep on that side. :( So my advice is , be careful with trainee nurse treatment.

 
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| bad conduct by hospital staff |  
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Rating Details

Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Bill H
on Sep 23 2013 04:09 pm

On Monday, September 9, 2013, my father went to the El Camino Hospital emergency room. He suffers from an advanced case of Parkinson’s disease and complained that morning that he could not walk. On arrival at the emergency room, hospital staff was advised that my father takes two Carbidopa/Levodopa pills, a10/100 and a 50/200, every three hours. Despite this, he was not given any tablets until he was admitted to the hospital and moved into a room on the third floor hours later. He missed two doses because my mother made the mistake of surrendering my father’s pills to emergency room staff. Furthermore, due to the long wait at the emergency room, my father soiled his Depends and nobody on staff offered to assist in cleaning him up. This matter also was not addressed until he was admitted hours later It is unacceptable that hospital made my father wait in soiled undergarments for hours. Additionally, while my parents were waiting to be seen, the hospital’s palliative care consultants approached my mother and attempted to engage her in a discussion of hospice care. Although that issue needed to be addressed, it is not appropriate to do so in during a high-stress emergency room visit. El Camino Hospital needs to retrain its staff in proper “bedside manner” so that family members are not accosted at an inappropriate time. On the evening of September 10, at approximately 9:00 PM, hospital staff telephoned my mother to announce that my father was disoriented and confused. They wanted to know if my mother could dispatch a caregiver to the hospital at our expense to calm him down. The reason for this continues to be unclear, although an individual told me under condition of anonymity that hospital staff was told to encourage family-paid caregivers to respond to the hospital to save hospital “sitter” hours. I cannot confirm or deny this report; however it would explain this inappropriate behavior by hospital staff. Another possible explanation might be that the hospital’s legal staff discourages the use of sedatives for fear of an adverse reaction leading to a lawsuit. I told this story to many non-hospital people and they all felt it was inappropriate. Finally, although my mother was prepared to dispatch caregivers to the hospital to collect my father upon his discharge on September 11th, the hospital chose to send him home via ambulance with no explanation. To add insult to injury, we were told that there would be a fee for this un-requested “service.” This is objectionable and the fee should be covered by the hospital.

 
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