The communication from employees is really bad! I checked in at Tri Point this evening at 6:21 PM, they immediately took my blood pressure and temp so they could bill my insurance, but then nothing. I waited for 2 hours with zero communication from anyone, so I figured I better go make sure my info did not get miss placed or something. I asked the receptionist what was going on and she said I was next to be taken in. After I watched several people go in ahead of me over the next few hours, I asked again and tried to explain that the wait is not really my issue, it is that there was no communication at all. Worse than that, after talking to several people that worked for the hospital, including the receptionist (who thought her cell phone/Facebook was more important than talking to me), the two assistant males that only seemed to hang around the counter doing nothing that I could tell. I talked to two nurses as they grabbed the files of patients that checked in long after me. (by hours, not minutes) I even asked the security guard what he thought and he explained that he gets paid by the hour to listen to complaints and that nothing mattered to him because he gets paid either way. So any way 5 hours later (stupid me) I left out of frustration and still sick. As I was leaving, all I asked was for someway of communicating this information in a none public way but was offered a phone number that is out of service. JOKES on Me! I am sure the staff is having a laugh at my expense. WORDS OF CAUTION do not to go to Lake Heath, they really don't care at all!