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Cincinnati Childrens Hospital Medical Center

2.0/4 1 1

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Amy H. | 2018-01-30 06:47:46

Children's Review They had no problem transferring us (rooms and campuses) in the middle of...

2.0 out of 4 stars

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513-636-4200
3333 Burnet Avenue, Cincinnati, Ohio, 45229, USA

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Nursing Communication
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Doctor Communication
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Pain Management
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| Shouldn't Children's Hospital be about the childre |  
Show details   | Insurance : Liberty

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Nursing Communication
Doctor Communication
Pain Management
Communication Of Medications
Cleanliness and Quietness
Overall Rating

By Amy H.
on Jan 30 2018 06:01 am

Children's Review They had no problem transferring us (rooms and campuses) in the middle of the night (literally at 4AM and midnight) but wouldn't let us leave because it was too late for their attending physician to sign the paperwork. We're so grateful that a hospital is there when you need them, but once you're well, it's time to go. Our daughter met criteria, but we were held another 8-10 hours. First they said they didn't want patients driving that late. When I responded that leaving now instead of the next day at rush hour was definitely safer, they responded with they wanted a dr to see her. I said, this is a hospital. I thought you had Dr's 24 hours/day. Then they sent a resident dr to tell me that they are in close contact with the attending physician, but that they wouldn't be able to release us until tomorrow after rounds. It's absolutely crazy! She is not being monitored at all. She's already been off all medical treatments for 6 hours and off all monitors for 4 hours. Six hours ago she was on a small amount of oxygen (.5L/hr) and she hadn't needed that for a while. When they took her off everything, they told me 6 hrs and she could go home. At 5 hours, I asked about discharge and that's when the above happened. So to recap, we can't leave because it's too inconvenient for them to discharge us right now?! I've never considered leaving a hospital on a waiver more strongly in my life! This has been a terrible experience for us overall. Like I mentioned, they moved us campuses in the middle of the night the first night we were there. We waited 4 hours after we were told we were being transferred and 2 hours longer than their estimate. The second night, they had told us we were transferring to another floor, but waited until after the patient was finally resting to wake her up and transfer her at midnight. To top it off, they kept messing with her for about an hour after that transfer. First the new nurse, then the tech, then the resident dr, then the intern. No one came together. A sick/hurt person needs rest to heal! There seemed to be no concern for the patient and what was best for her. Then, when she was finally well and met Medical policy to leave, they wouldn't release us because it wasn't convenient to sign discharge papers until after rounds (and the start of terrible traffic) the next day. No customer service! Poor customer care! I really hate to say it, because I want a great Children's Hospital in our great city, but they need to make some changes to concentrate on what's really important: the Children!

 
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